Privacy Policy

TuneLink (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at usetuners.com.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our services, or otherwise contact us. This includes:

• Name and contact information (email address, phone number)
• Address and location data
• Account credentials
• Payment information (processed securely through Stripe)
• Professional certifications and credentials (for technicians)
• Service history and reviews

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website

We use the information we collect to:

• Create and manage your account
• Connect piano owners with technicians
• Process bookings and payments
• Send service reminders and notifications
• Improve our website and services
• Respond to inquiries and customer support requests
• Send marketing communications (with your consent)
• Prevent fraud and maintain security

We may share your information in the following situations:

• Service Connections: When you request service, we share your contact and location information with technicians.
• Payment Processing: Payment information is processed by Stripe and is subject to their privacy policy.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, user information may be transferred.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@usetuners.com.

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@usetuners.com
TuneLink
support@usetuners.com